Problem

Solution

My zipper sticks on the  window/door

If this happens, make sure that the zipper is not getting caught in the fabric. After that lubricate the zipper slider and teeth with a light silicone based lubricant

I broke a strap and I'm  deep in the woods

As a temporary measure, tie  the strap that has broken into a knot with its broken counterpart. To replace  the strap, see the spare parts page

There's a hole in my tent

Contact our company, we may  have a fabric swatch we can send you to repair it with

One of my poles broke

See the spare  parts page

The shock cord on one of poles broke

Shock cords run from end to end through the poles. By removing the end caps to the poles, as a temporary  measure you could retie the broken cord shorter. After that you can purchase  new cord at a nearby outdoors shop or order a new pole. See the spare  parts page

My tent has a stain on the fabric

Stains will usually not effect your tents performance. If you can't stand the stain attempt to remove it  with a damp cloth and a very, very mild detergent

Water is coming in my tent door

Wind blown rain can enter  the tent if it hits the tent at an improper angle. Make sure when setting up your tent to park your truck facing the wind or rain

The rubber came off of my rubber coated hook

If you want to fix this yourself,  or add to the rubber coating on your hook, go to a hardware store and buy  a "vinyl dip" for tool handles. Another option is to see the spare  parts page